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Category Archives: Customer
Healthcare a Bitter Pill – read and do something about it
I’m going to write this and get a lot of comments. I try and stay apolitical out here in social and twittersphere with one exception – Healthcare, who by the way allows most of congress to continue getting re-elected. keep … Continue reading
Posted in Business Owner, Customer, Healthcare, Reed Oftain, SCRM
Tagged Customer Service, Healthcare, Healthcare Insurance, Huffington Post, Politico, Time Magazine
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Social Media Got Me the Right Pair of Shoes
If you think social media networking and it’s corollary Social Marketing aren’t working, listen to my story about buying Rocker Style shoes. Like many today I try to walk 3 to 4 times a week (running wreaks havoc on my shins). … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Customer Management, Customer Service, Health, Healthcare, Marketing, Network Meeting, Networking, Reed Oftain, Sales, SCRM, Social CRM
Tagged CEO, CRM, Customer Service, Facebook, Healthcare, Huffington Post, Marketing, Networking, Reed Oftain, social network, Twitter
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3 Revenue Rat Holes to Avoid
Rick McPartlin writes about the most important thing to a CEO – revenue generation. While his writing style isn’t always pretty, his points are direct, without mincing words – exactly how a CEO likes to be addressed by his direct … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Customer Management, Marketing, Reed Oftain, Revenue, Sales, SCRM, Social CRM
Tagged Business Owner, CEO, CIO, Reed, Reed Oftain, Revenue, sales, Sales Force, Sales Management, SCRM
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Can’t we just have a conversation?
Sherry Turkel makes us think about the constantly connected world we live in. It’s time to shut off the blackberry iPhone and smartphone and renergize and restore. Sherry provides several compelling thoughts in this presentation – with how we, our … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Networking, Sales, SCRM, Social CRM
Tagged Business Owner, CEO, CIO, Coaching, sales, Sales Management, SCRM, social media, social network
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How much longer will Linkedin provide Sales Opportunity?
This recent article by Forbes makes it sound like we just hit the leading edge of social selling with Linkedin, Twitter, Facebook et al. But, are we really? Linkedin launched in May of 2003 and now promotes it has 175M registered … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Revenue, Sales, SCRM, Social CRM
Tagged Coaching, CRM, Networking, sales, Sales Force, Sales Managent, SCRM, Social CRM
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Best Buy to the Rescue, Apple iPad lives another day
Every now and then you have an experience totally out of the blue and unexpected. Sunday I accidentally dropped my 6 month old iPad – ping, bam thud – spider cracks all over it. Well, it still functioned normally as … Continue reading
Posted in Customer, Customer Management, Customer Service, Marketing, SCRM, Social CRM, Uncategorized
Tagged Chicago, CRM, customer, Customer Service, Facebook, Harry Beckwith, Hubert Joly, Linkedin, Marketing, sales, SCRM, Social CRM, social media, social network, Twitter
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