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Category Archives: Social CRM
Social Media Got Me the Right Pair of Shoes
If you think social media networking and it’s corollary Social Marketing aren’t working, listen to my story about buying Rocker Style shoes. Like many today I try to walk 3 to 4 times a week (running wreaks havoc on my shins). … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Customer Management, Customer Service, Health, Healthcare, Marketing, Network Meeting, Networking, Reed Oftain, Sales, SCRM, Social CRM
Tagged CEO, CRM, Customer Service, Facebook, Healthcare, Huffington Post, Marketing, Networking, Reed Oftain, social network, Twitter
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3 Revenue Rat Holes to Avoid
Rick McPartlin writes about the most important thing to a CEO – revenue generation. While his writing style isn’t always pretty, his points are direct, without mincing words – exactly how a CEO likes to be addressed by his direct … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Customer Management, Marketing, Reed Oftain, Revenue, Sales, SCRM, Social CRM
Tagged Business Owner, CEO, CIO, Reed, Reed Oftain, Revenue, sales, Sales Force, Sales Management, SCRM
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Can’t we just have a conversation?
Sherry Turkel makes us think about the constantly connected world we live in. It’s time to shut off the blackberry iPhone and smartphone and renergize and restore. Sherry provides several compelling thoughts in this presentation – with how we, our … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Networking, Sales, SCRM, Social CRM
Tagged Business Owner, CEO, CIO, Coaching, sales, Sales Management, SCRM, social media, social network
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How much longer will Linkedin provide Sales Opportunity?
This recent article by Forbes makes it sound like we just hit the leading edge of social selling with Linkedin, Twitter, Facebook et al. But, are we really? Linkedin launched in May of 2003 and now promotes it has 175M registered … Continue reading
Posted in Business Owner, CEO, CRM, Customer, Revenue, Sales, SCRM, Social CRM
Tagged Coaching, CRM, Networking, sales, Sales Force, Sales Managent, SCRM, Social CRM
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Social Communities of Interest vs. Purpose
Trying to set up a social network at work is not like using Facebook. There needs to be an underlying purpose with real goals and objectives with buyin. This embedded article explains the difference and why a social network of … Continue reading
Posted in Business Owner, Networking, SCRM, Social CRM
Tagged SCRM, sharepoint, social media, social networks
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6 Ways to get 16% (revenue, yes the stuff that makes your business go)
6 ways to get 16% About two years ago I gave this presentation to several social networking groups consisting of small and mid size businesses. It was designed to get business owners to think about five or six things they once … Continue reading
Posted in Business Owner, CEO, Revenue, Sales, SCRM, Social CRM
Tagged Business Owner, CEO, Revenue, sales, SCRM, Social CRM, social media, Twitter
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G I F T Social Meeting Networking idea
Here’s a good refresher for what to do at a social network meeting, Using his GIFT Acronym @doncooper has some pretty good ideas on what to say and do while you’re meeting people https://twitter.com/DonCooper/status/261508268378165250 – Reed Oftain
Posted in Business Owner, Network Meeting, Networking, Reed Oftain, SCRM, Social CRM
Tagged Network Meeting, Networking, Reed Oftain, sales, SCRM, Social CRM, social media, social network
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Best Buy to the Rescue, Apple iPad lives another day
Every now and then you have an experience totally out of the blue and unexpected. Sunday I accidentally dropped my 6 month old iPad – ping, bam thud – spider cracks all over it. Well, it still functioned normally as … Continue reading
Posted in Customer, Customer Management, Customer Service, Marketing, SCRM, Social CRM, Uncategorized
Tagged Chicago, CRM, customer, Customer Service, Facebook, Harry Beckwith, Hubert Joly, Linkedin, Marketing, sales, SCRM, Social CRM, social media, social network, Twitter
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Patient engagement starts with knowing your patient
This is a great article http://bit.ly/U3YNqa. Here’s an even better idea. Perhaps a better way to true Healthcare reform is for the physician, or clinician to know more about their patients. One of the most important areas we as humans … Continue reading
Posted in Clinicians, CRM, Doctor Office, Doctors, Emergency Room, ER, Health, Healthcare, Healthcare IT, Hospitals, Marketing, Reed Oftain, SCRM, Social CRM, Uncategorized
Tagged Clinician, CRM, Customer Service, Doctor Office, Doctors, Emergency Room, ER, Health, Healthcare, Healthcare IT, Hospital, Marketing, Reed Oftain, SCRM, Social CRM
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Welcome to Vision4SCRM
Welcome to Vision4SCRM. This new site will represent some of the brightest minds, with visionary ideas and tools in what has become a blended palette of “socialized” contact and customer management. I’ve had a great opportunity to take a rest … Continue reading
Posted in CRM, Customer Management, Customer Service, Marketing, Reed Oftain, SCRM, Social CRM
Tagged Business Owner, CEO, CIO, CRM, Customer Service, Marketing, Reed Oftain, sales, SCRM, Social CRM, social media, social network, Twitter
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